A review of the path from booking to departure and of the comments guests already leave. The aim is to make the stay match what the hotel promises. Stayvika does not promise a review score.
What this offering is intended to cover
Guest feedback analysis
Comments the hotel already receives, grouped so a repeated theme is visible. One angry review is not a strategy.
Review and reputation improvement
Practical fixes for recurring issues, and accurate responses to feedback. Stayvika will not buy reviews or promise a higher public rating.
Guest journey recommendations
Where the promise made online diverges from arrival, the stay, or departure, and what to change first.
Who it is suited to
- Hotels whose reviews describe the same problem in different words.
- Properties where the stay changes with the shift.
- Owners who want a few service standards written down.
What it does not include
- Mystery shopping, unless separately agreed and disclosed.
- Fake reviews, review gating, or incentives that break a platform’s rules.
- A target star rating or guest-satisfaction score.
The work follows Discover, Analyze, Take Action, and Measure and Improve. See how it works.
Questions hotel owners ask
Do reviews measure guest satisfaction on their own?
No. Reviews usually come from guests who felt strongly enough to write. A practical review also uses complaints and staff observations.
Can you improve our rating on a booking site?
Stayvika will not promise a higher public rating. The useful work is to fix recurring issues and respond accurately. Ratings also depend on who chooses to write.
Is this included in the published plans?
Yes. It is part of Stayvika’s consulting. The exact work is confirmed before the engagement starts. The audit is ₹999. Website and digital presence starts at ₹4,000 per month. Marketing starts at ₹15,000 per month. No plan promises a revenue or occupancy result.
Related reading
Guest experience
A Practical Guide to Improving Guest Satisfaction
Guest satisfaction improves when the stay matches what the hotel promised and recurring problems are fixed. Reviews are one signal, not the whole measure.
21 October 2026 · 7 min read
Direct bookings · Distribution
How Can Independent Hotels Improve Direct Bookings?
A direct booking is made with the hotel rather than through an online travel agency. Independent hotels improve that path by making it clear, honest, and measurable.
14 October 2026 · 8 min read